Return & Refund Policy

Return & Refund Policy

Last updated: 2026-10-05

This Return & Refund Policy explains how Frost Buddy handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at elizabethlopez176957@outlook.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Now here's the good part — if the item arrived damaged, or we sent you the wrong thing, or it just didn't meet your expectations, we'll cover the return shipping..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at elizabethlopez176957@outlook.com.

Store-Specific Conditions

  • Here's how returns work.
  • If 30 days have passed, we can't do a refund or exchange — no exceptions.
  • To qualify for a return, a few things need to line up: the order has to be within that 30-day window, you bought it directly from us (not from a third-party retailer), the item needs to be in its original packaging, and it has to be unused.
  • We're not asking for perfection here, but if you've been using it for a month and it's got scratches and coffee stains, that's not really a return anymore, you know?
  • Starting a return is easy.
  • Head to our Returns Portal through the contact page on our site and submit your request.
  • Now here's the good part — if the item arrived damaged, or we sent you the wrong thing, or it just didn't meet your expectations, we'll cover the return shipping.
  • If you're returning because you simply changed your mind, that's fine too — you'll just need to cover the shipping cost yourself.
  • Once your return lands at our warehouse, we inspect it to make sure it meets the eligibility criteria.
  • If everything checks out, we issue a full refund to your original payment method.
  • Just return your original item for a full refund and place a new order for the one you actually want.
  • That way you're not waiting around for us to process an exchange while your size or color sells out.
  • One thing to note: custom items — the ones with personalized logos, names, or designs — can't be returned.